Shipping and Returns

After making the payment through the portal of online payments, you will receive an automated e-mail to inform you that your order has been created. At the time of AZULU dispatch, you will receive an email with the tracking number where you will be able to check the status of your shipment at the Web site of the transport company DHL ( . You should only enter the tracking code in the field provided to check the movement of your order.

AZULU shipments from Monday to Friday.

Free shipping world wide. **Does not includ tax area cost**  Shipping times vary between 5 and 15 days

If you are not 100% satisfied with your purchase, Azulu is pleased to offer a 7 day exchange and return policy from when the order is delivered. All Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and packaging attached. All returns and or exchanges must be sent back with ´RETURNS & EXCHANGES´ slip form filled. All ARCHIVE SALE products are FINAL SALE.


  • Indicate on your ¨return & exchange´ form whether you are exchanging or returning the item(s).
  • For exchanges: please indicate the desired model & size.
  • Pack your item(s), invoice and ¨return and exchange´ form into a bag or box.
  • Use Return slip form included in original package and take to closest DHL office. If you wish to utilize your preferred carrier, on the airway bill please include your invoice number and mail your return or exchange using your carrier of choice to: 
Calle 77 # 22-21, Bogotá D.C

Request an exchange or return

Fill out your information in the following form and we will give you an answer within 24 hours.


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